PRODUCTION ASSIST · SUPPORT
Support that keeps your production moving.
Something not working the way you expected? Tell us what's happening with Production Assist. We'll use the details you provide to understand the problem and help you find the right next step.
Contact SupportHERE WHEN YOU NEED HELP
Tell us what you're seeing.
Whether you're setting up Production Assist, connecting supported production equipment, or preparing ProPresenter presentations, we're interested in the specific problem you're experiencing.
Email support@captainhawk.net, or use the form.
What helps us troubleshoot
- What were you trying to do? A quick description of the task and which production software or device was involved.
- What happened instead? Include the message shown on screen, if there was one, and what you already tried.
- Which computer and version? If possible, mention your Production Assist version and the connected equipment or application.
You don't need to understand technical error codes. Just tell us what you experienced.
SEND A SUPPORT REQUEST
How can we help?
Complete the form below. We'll have the information needed to begin reviewing your request.
Please do not include passwords, pairing codes, license keys, payment details or other private credentials.